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John Deere Machine Support Specialist in Crestmead, Australia

Who We Are

Integrity. Quality. Commitment. Innovation.

These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.

At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.

Title: Machine Support Specialist

Primary Location: Australia (AU)- QLD- Crestmead

The Opportunity

This is an opportunity for an enthusiastic and motivatedMachine Support Specialist

Develop in-depth technical knowledge of John Deere Ag & Turf equipment and provide timely responses to Dealer Technical Assistance Center (DTAC) cases.

Collect and analyse data from different sources (DTAC, machine telematics data, warranty, customer surveys, etc.) to support the problem resolution/corrective action process and develop reporting tools to communicate machine insights to factory and field stakeholders.

Combine practical experience with machine telematics data and analytics to develop dealer alerts that help predict, prevent, and resolve machine issues and reduce dealer diagnostic time.

Travel to customer and/or dealer locations to investigate product issues and provide resolution to in-field problems.

Lead and participate in collaborative training events to improve individual and team knowledge levels.

About You

With a knowledge ofagricultural and/or heavy equipment technology, you are an energetic self-starter who is an excellent team player who takes pride in their work and their working environment.

What Skills You Need

Ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures.

Professional communication skills, both written and oral.

Commitment to paying attention to detail and accuracy.

Ability to work in a fast-paced environment and with metric driven results.

What Makes You Stand Out

Being an excellent communicator, who thrives on solving problems and working in a team environment

Experience with diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment.

Experience working with CAN Communication Systems on vehicles.

Knowledge of agricultural and/or heavy equipment service operations.

Product knowledge and functional experience with John Deere equipment.

Education / Experience:

Ideally you will have a degree or equivalent related work experience in the following:

Bachelors degree in Mechanical Engineering, Technology, or other related fields.

What youll get in return

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.

We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with:

  • Annual Leave Loading

  • Professional Development Support (Higher Education, Training & Memberships)

  • 13.5% Super (if you choose the John Deere Employee Super Plan)

  • Purchase Leave Available

  • Paid Community Leave

  • Flexible Working Options

  • Paid Parental Leave - 16 weeks for all parents

    We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each others differences we will perform at our best!

    What you need to do now

If you have the experience outlined above, and the passion to succeed, we would love to hear from you!

Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team.Applications for this position will close at COB September 29, 2022.

Note:Appropriate work authorisations are required in this country prior to application.

John Deere believes in the power of diversity in the workforce and we and are committed to creating an inclusive environment for all employees.