John Deere Technical Information Specialist in Fuquay Varina, North Carolina
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identify or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US)- North Carolina- Fuquay Varina
Function: Customer & Product Support
Title: Technical Information Specialist-89385
As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization, i n Fuquay-Varina, North Carolina; you will provide technical leadership in the development of publications including operators manuals, onscreen help, instructions, repair manuals, and diagnostic manuals for Turf & Utility products to deliver effective, high-quality technical information enabling distinctive uptime experience for our customers.
In addition, you will:
Lead and support innovation projects supporting standards, automation, machine learning, and advanced diagnostic solutions.
Work in partnership with product engineering, customer support planning, and customer support engineering to identify and define solutions improving technician efficiency and customer uptime.
Gather project requirements through collaboration with engineering and other key stakeholders (Tech Info Project Leader, Training Development Specialist, Customer Support Readiness).
Lead, develop, and support technical publications projects by scoping, creating, and facilitating content development with global resources meeting schedule, quality, and cost expectations.
Encourage and support high levels of communication, collaboration, and development across stakeholder groups including global authoring and aftermarket & customer support teams.
Provide support and guidance to global authoring resources to ensure content is adhering to quality standards.
Visa sponsorship is NOT available for this position.
What Skills You Need
Basic knowledge of engineering principles, theory, and practice.
Experience with design or troubleshooting of components and systems.
Ability to work a flexible yet balanced schedule to support global business needs.
Strong communication and collaboration skills supporting a diverse, equitable, and inclusive work environment
Effective organizational skills and the ability to manage multiple projects/tasks at once.
Experience in decision making and driving high levels of customer satisfaction.
Ability to embrace change and adapt with ease.
What Makes You Stand Out
Experience with technical information development processes
A Team player who helps to build a highly engaged and energized work environment
Experience working with colleagues in geographically and culturally diverse locations
Demonstrated problem solving, analytical skills and ability to work independently as well as with others
Experience using engineering software or tools such as Creo Parametric/View (CAD), Windchill, Capital Harness, Automation Studios, SAP
Previous work experience in one or more of the following: technical authoring, technical training, field service support, manufacturing quality, or an engineering discipline.
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelors degree or equivalent related work experience (Turf sciences, Ag sciences, Technical Information, Engineering, Business, or Marketing)
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
Flexible work arrangements
Highly competitive base pay and performance bonuses
Savings & Retirement benefits (401K and Defined Benefit Pension)
Healthcare benefits with a generous company contribution in the Health Savings Account
Employee Assistance Programs
Fitness subsidies and on-site gyms at specific Deere locations
Charitable contribution match
Employee Purchase Plan & numerous discount programs for personal use
Click Here (https://www.deere.com/en/our-company/john-deere-careers/why-john-deere/) to find out more about our Total Rewards Package.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extend authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried and Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.