Job Information
John Deere Territory Customer Support Manager - Sinaloa in Garza Garcia, Mexico
There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.
Title: Territory Customer Support Manager - Sinaloa
Primary Location: Garza Garcia
Function: Customer & Product Support
John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.
Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process.
Main Responsabilities:
- Develop and maintain strong relationships with customers in the assigned territory, ensuring high levels of customer satisfaction and loyalty. Oversee and manage the customer support team within the territory, providing direction, support, and performance management. Act as the primary point of contact for customer issues and inquiries, ensuring timely and effective resolution of problems to maintain customer satisfaction. Track and analyze key performance indicators (KPIs) related to customer support, such as response times, resolution rates, and customer feedback. Provide ongoing training and professional development opportunities for customer support staff to enhance their skills and knowledge. Work closely with sales, operations, and product teams to align customer support efforts with business objectives and ensure a seamless experience for customers and gather feedback from customers regarding their experiences and use this information to drive improvements in processes and services.
What Skills You Need:
Communication Skills.
Leadership and Management.
Problem-Solving Skills.
Customer-Centric Mindset.
Technical Proficiency.
Analytical Skills.
Conflict Resolution.
Time Management.
Empathy and Emotional Intelligence.
Adaptability.
Training and Development.
Collaboration.
What Makes You Stand Out:
Skill in using computer aided design and/or engineering tools.
Skill in using company information systems and processes.
Knowledge in engineering principles, theory and practice as well as product knowledge.
Understanding of engineering principles as they relate to the company product.
Fundamental understanding of machine forms relevant to the specific job assignment and Company division/unit. Knowledge/familiarity with machines manufactured by competitors.• Knowledge of the Enterprise Product Delivery Process (EPDP), Enterprise Technology Development process (ETDP) and/or Enterprise Customer Acquisition Process (ECAP).
Education:
Mechanical Engineer
Agronomic Engineer or related to the agri-industry.
This position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.
Candidates must have the necessary work permits to work in the country.