John Deere Product Support Representative in Horicon, Wisconsin
There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.
Primary Location: Estados Unidos (US) - Wisconsin (US-WI) - Horicon
Function: Customer & Product Support
Title: Product Support Representative - 49768
As a Product Support Representative for the John Deere Ag and Turf Division you will be part of a highly engaged and aligned global team focused on providing a distinctive customer experience for your responsible product. In addition, you will:
Actively engage in the Customer Support Planning process to ensure we are ready to support assigned programs at ship release and throughout the lifecycle
Conduct warranty analysis and prioritize problems on emerging issues and prepare evidence packages for presentation to the data analysis teams
Support the Dealer Technical Assistance Center (DTAC) by researching complex technical issues and providing timely response
Work on cross-functional teams that drive activities to improve reliability and serviceability of products within the NCCA 8D corrective action process
Support integration of "Voice of the Customer" into PDP programs by collecting, analyzing, and validating global customer data
Travel to the field or work with the field team to assist in product problem identification and resolution
Develop and deliver training for products, services, or initiatives
Visa sponsorship is NOT available for this position
What Skills You Need
Effective interpersonal communication and business correspondence skills
Strong analytical skills
Experience and proficiency with Microsoft Excel and Microsoft PowerPoint
Experience working on a cross-functional team
Ability and willingness to travel domestically and internationally up to 25%
What Makes You Stand Out
Experience with our customers and dealer channel
Knowledge of the Customer Support Processes
Knowledge of the Enterprise Product Delivery Process (EPDP)
Knowledge of Turf and Utility products, customers, markets, competitors, parts and services
Technical experience related to the systems diagnostics and mechanical/electrical systems
Experience in publications, training delivery, or development
Education (or equivalent work experience)
- Bachelor's degree in Engineering, Technology, Education, Business, or equivalent discipline
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.