John Deere Product Support Representative in Horicon, Wisconsin

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: Estados Unidos (US) - Wisconsin (US-WI) - Horicon

Function: Customer & Product Support

Title: Product Support Representative - 49768

Your Responsibilities

As a Product Support Representative for the John Deere Ag and Turf Division you will be part of a highly engaged and aligned global team focused on providing a distinctive customer experience for your responsible product. In addition, you will:

  • Actively engage in the Customer Support Planning process to ensure we are ready to support assigned programs at ship release and throughout the lifecycle

  • Conduct warranty analysis and prioritize problems on emerging issues and prepare evidence packages for presentation to the data analysis teams

  • Support the Dealer Technical Assistance Center (DTAC) by researching complex technical issues and providing timely response

  • Work on cross-functional teams that drive activities to improve reliability and serviceability of products within the NCCA 8D corrective action process

  • Support integration of "Voice of the Customer" into PDP programs by collecting, analyzing, and validating global customer data

  • Travel to the field or work with the field team to assist in product problem identification and resolution

  • Develop and deliver training for products, services, or initiatives

Visa sponsorship is NOT available for this position

What Skills You Need

  • Effective interpersonal communication and business correspondence skills

  • Strong analytical skills

  • Experience and proficiency with Microsoft Excel and Microsoft PowerPoint

  • Experience working on a cross-functional team

  • Ability and willingness to travel domestically and internationally up to 25%

What Makes You Stand Out

  • Experience with our customers and dealer channel

  • Knowledge of the Customer Support Processes

  • Knowledge of the Enterprise Product Delivery Process (EPDP)

  • Knowledge of Turf and Utility products, customers, markets, competitors, parts and services

  • Technical experience related to the systems diagnostics and mechanical/electrical systems

  • Experience in publications, training delivery, or development

Education (or equivalent work experience)

  • Bachelor's degree in Engineering, Technology, Education, Business, or equivalent discipline

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.