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John Deere Field Support Technician in HORST, Netherlands

Field Support Technician (m/f)

Objective

Support customers, dealers and branch-employees with resolution of technical issues in the field. Delivery of training to dealers, branch-employees and customers. This to optimize performance of our machines and to increase customer experience.

Your Position

  • Conduct investigations on machines at dealers and customers in the field.

  • Document issues in a well-structured manner.

  • Execute measurements and repairs on customer machines.

  • Support dealers during repairs and with the necessary follow-up.

  • Optimize machine settings at customers to assure maximum machine performance.

  • Provide feedback on issues and defects into factory processes.

  • Support delivery of technical training for dealers, branch-employees and customers in Horst and on location.

  • You are prepared to travel up to 50% of the time for the above average over the year.

Your Profile

  • Minimum Vocational Degree in engineering or agriculture.

  • Good communicator with good knowledge of English is mandatory, knowledge of German or another language is desired.

  • You work in a well-structured manner and have good writing skills.

  • You have knowledge of agriculture production systems and understanding of customer expectations, knowledge of working with sprayers in the field is desired.

  • As you are supporting a seasonal product, your flexibility in working hours is required in spring, outside spring-time flexible attitude towards labour times is desired.

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