John Deere Customer Support Representative in Johnston, Iowa
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US)- Iowa- Johnston
Function: Customer & Product Support
Title: Customer Support Representative-90842
As a Customer Support Representative (CSR) with John Deere Intelligent Solutions Group (ISG) in Johnston, Iowa, you will provide support to John Deere customers requesting assistance with residential, golf, turf and agricultural products located in North America. In addition, you will:
Work in a high-volume Tier 2 Customer Support/Contact Center environment
Utilize various support channels including phone, email, chat and social media to support customers using John Deere equipment
Effectively document each interaction in the internal case management system
Mentor less experienced agents and handle escalated support issues
Support Tier 1 agents and/or customer calls during peak seasons & high-volume periods
Ability to travel up to 25% domestically
Visa sponsorship is NOT available for this position.
What Skills You Need
1 or more years of work experience and/or knowledge of agriculture, residential turf, and golf industry products and customers
6 months or more customer service/support experience in a similar field
Skills in interpersonal communications, negotiation, and conflict resolution
Ability to work on multiple tasks/projects simultaneously
Ability to work overtime during peak volume season
Ability to travel up to 25% domestically
What Makes You Stand Out
Agriculture and Turf operations experience, specifically w/ John Deere equipment
Strong computer and troubleshooting skills
Ideally, you will have a degree or equivalent related work experience in the following:
Associate degree or Bachelor's degree in Agriculture, Business, Engineering related field or IT or a similar discipline or related work experience
No relocation benefits are available for this position.
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
Flexible work arrangements
Highly competitive base pay and performance bonuses
Savings & Retirement benefits (401K and Defined Benefit Pension)
Healthcare benefits with a generous company contribution in the Health Savings Account
Employee Assistance Programs
Fitness subsidies and on-site gyms at specific Deere locations
Charitable contribution match
Employee Purchase Plan & numerous discount programs for personal use
Click Here (https://www.deere.com/en/our-company/john-deere-careers/why-john-deere/) to find out more about our Total Rewards Package.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.