John Deere Technical Support Specialist, DTAC in Kaiserslautern, Germany

John Deere with a total net sales and revenues of more than 28,8 billion USD and more than 57.000 employees is one of the world´s biggest producers of agricultural machinery and one of the most important in the area of golf and turf equipment. Our name represents high quality and reliability.

John Deere employees have great chances for career and personal development through the company´s internationality as well as profound support and training.

The Intelligent Solutions Group (ISG) of John Deere GmbH & Co. KG in Kaiserslautern develops future trends and technologies in the area of mobile agricultural and construction machinery in cooperation with different research centers. In addition, ISG develops and sells products and services in the area of precision farming using global satellite based navigation systems (GNSS), automated steering systems, machine automation, sensor technologies, telematic system solutions, Web applications as well as apps for mobile devices to optimize farming processes and to support decision making.

John Deere GmbH & Co. KG, Intelligent Solutions Group (ISG), located in Kaiserslautern, is looking for a Dealer Technical Assistance Center (DTAC)

Technical Support Specialist DTAC (m/w) Precision Farming

Your Responsibilities:

After a thorough introduction into the "world of intelligent agricultural technology", you will provide solutions for customers throughout Europe as part of the customer service department. These are detailed solutions on the topics of GPS-assisted steering systems, mapping and documentation systems, ISO bus applications, telematics and machine control systems. In doing so, you receive technical inquiries from our channel partners and actively participate in the problem resolution. The data will continue to be used internally for the further development and quality improvement of our products. Your task is therefore to work closely with our dealers and with internal departments such as product development, design and quality assurance in Europe and globally. Your task is finished when the customer uses his "intelligent machine" in the field economically and effectively. He is supported by the sales partner and by our competence.

Your Reguirements:

  • Degree in mechanical / agricultural / electrical engineering, at least a completed apprenticeship as state-certified technician / master

  • Work experience in relevant areas up to 5 years

  • Experience in farming or agricultural engineering

  • Experience in electrical and electronical systems

  • Experience in roles that required demonstration of strong analytical skills

  • Problem-solving abilities in complex situations with channel partners and customers

  • French and English language skills are required, Spanish and German skills are beneficial

  • Experience with common IT systems and Microsoft Office tools

  • Enjoy working with other people

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Should we have aroused your interest in an equally challenging and exciting activity at John Deere, please send us your relevant application documents via our online application portal.

We look forward to receiving your application!