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John Deere Installation Coordinator in Madison, Wisconsin

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: United States (US) - Wisconsin (US-WI) - Madison

Function: Administrative / Clerical

Title: Installation Coordinator - 55835

Your Responsibilities

As an Installation Coordinator at John Deere Financial in Madison, Wisconsin, you will research, analyze, and respond to inquiries and assist less experienced staff with complex customer issues. In addition you will:

  • Enter application/enrollment information into review systems within a short period of time

  • Take inbound calls from dealers, merchants and sponsors to achieve service level

  • Research and resolve inquiries by phone, email and written correspondence on a variety of finance products

  • Contact merchants and customers to resolve outstanding service issues

  • Make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents

  • Troubleshoot and assist merchants and channel on JDF websites, systems and transaction processing

  • If necessary, work with assigned sales personnel and territory team to support needs of the channel

  • Assist supervisors in the continuous improvement of the merchant/channel service delivery process

  • Document merchant/dealer interactions and product/service issues, entering descriptive information online to provide history and tracking of issue resolution

  • Work the shift between 7:00 a.m. to 5:00 p.m. Monday – Friday with some Saturdays and holidays may be required

Visa sponsorship is NOT available for this position.

What Skills You Need

  • Experience working in a call center environment or related customer service environment

  • Experience gathering information and diagnosing the cause of problems

  • Experience with Microsoft products (Word, Excel, PowerPoint, Outlook and SharePoint)

  • Demonstrated ability to manage multiple tasks in a fast-paced environment

  • Experience building strong working relationships with others

  • Experience with negotiation and conflict resolution

  • Experience adjusting to shifting priorities and continuous changes in a work environment

  • Experience working in a team environment with the ability to earn trust and credibility

  • Experience using technology and multiple computer resources simultaneously

  • Available to work the shift between 7:00 a.m. to 5:00 p.m. Monday – Friday some Saturdays and holidays may be required

What Makes You Stand Out

  • Customer service experience in a financial environment

  • Experience with agriculture, consumer, construction or forestry finance products and services

  • Demonstrated ability to identify and apply best practices and streamline work processes

Education (or equivalent work experience)

Ideally you will have a degree or equivalent related work experience in the following:

  • Bachelor's degree or equivalent work experience

No relocation benefits are available for this position.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.