John Deere Dealer Parts Management Process Specialist in Milan, Illinois
At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns, and megacities. We live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
Primary Location: United States (US) - Illinois - Milan
Function: Marketing / Sales
Title: Dealer Parts Management Process Specialist - 77284
As a Dealer Parts Management Process Specialist for the Aftermarket & Customer Support division of John Deere located in Milan, IL you will be a critical part of the team that supports the Dealer Parts Management process globally. Dealer Parts Management provides service to John Deere dealers to improve their aftermarket parts inventory availability and profitability, known generically as retail inventory management (RIM). John Deere utilizes a proprietary software known as JDPrism to execute this service. In addition, you will:
Provide direct day-to-day support for Dealer Parts Management analysts.
Supports the tools and processes that allow a DPM analyst to work with dealers
Execute business support processes
Provide continuous improvement of the DPM system/process
Assist with problem resolution and the definition of new features or functions
Assist refining and approving acceptance criteria providing the business context and priority
Assist executing user acceptance testing and tracking the progress of analyst and dealer changeover/conversion
Lead DPM and JDPrism communication delivery including JDPrism alerts, notifications, regional coordination for instruction or best practices, collecting feedback on system/process needs.
Visa sponsorship is NOT available for this position.
What Skills You Need
2 or more years’ experience providing end-user support (ex. Dealer Technical Assistance Center (DTAC), call center, helpdesk, etc.)
Strong organizational skills
High quality verbal and written communications (ex. clear acceptance criteria, constructive feedback, education materials and delivery)
1 or more years’ experience working with IT development teams
1 or more years’ experience working with business or inventory management principles and metrics (ex. inventory valuation, cost of sales, fill, turn, etc.)
What Makes You Stand Out
Experience working with applications such as Java, DB2, SQL, or data management in HANA or data lake environments
Experience working with John Deere dealer business and dealer channel.
Experience working with John Deere dealers.
Experience with Agile development methodology
Experience working with global teams, especially teams located in India
Ideally you will have a degree or equivalent related work experience in the following:
Bachelor’s Degree in Business Management, Engineering, IT or equivalent
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here (http://www.deere.com/en/our-company/john-deere-careers/why-john-deere/) to find out more about our Total Rewards Package.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
An Equal Opportunity Employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business. John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.