John Deere Critical Parts Analyst (50085994) in Poznan, Poland
There are 7 billion people on this planet. And by 2050, there will be 2 billion more. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. The company is one of the world's largest manufacturers of agricultural, forestry, construction and gardening machinery. We are aware that the source of our success is in our very professional and diverse employees and their relationship with John Deere, with our products and prospects. That is why we are investing in our people and our technology like never before in our 180-year history. Here, the world’s brightest minds are tackling the world’s biggest challenges.
Due to the development of John Deere Polska Business Service Center in Poznan we are currently seeking candidates for the position of:
CRITICAL PARTS ANALYST M/F
What You’ll Do
As Critical Parts Analyst, you will resolve emergency backorder situations in close collaboration with factories, suppliers, E-PDC operations departments, Parts Marketing as well as sales branches.
In addition, you will:
Work on improving delivery dates and response time to the customers.
Closely cooperate with the CPAs in other regions, the responsible contacts in the factories and at the suppliers as well as analysts of the central planning organization.
Improve the escalation process to reduce backorder cycle times.
Provide reliable delivery dates to the customers and escalate backorder situations to improve parts availability.
Look for potential improvements within the service parts network to reduce cycle times and improve information flow.
Optimize internal processes and communication to improve customer satisfaction. Document and store critical knowledge within the department.
What It Takes
We need an excellent communicator in English, both written and verbal, who embraces challenges and likes to work in a global, interdisciplinary team. Ideally you have University degree in field of Logistics/Business Administration and/or generally in technical area.
Please do not hesitate to apply if you:
Have experience in Logistics in service parts or automotive area.
Have analytical mind with problem resolution attitude.
Have high level of customer service and satisfaction focus.
Are highly motivated, proactively thinking and acting to improve parts availability for our customers.
Have strong communication & negotiation skills.
Skilled in computer systems (i.e. SAP, MS Analytics skills)
Are available to work in extended time-frame during peak season
Speak German as second language (nice to have).
Being flexible to have two workspaces. Poznań as main office and Tarnowo Podgórne being onside with other technical and training teams. (2/3 Poznań, 1/3 Tarnowo Podgórne)
Please make sure to attach your CV & Cover Letter in English
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