John Deere Order Management Specialist in Poznan, Poland
There are 7 billion people on this planet. And by 2050, there will be 2 billion more. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. The company is one of the world's largest manufacturers of agricultural, forestry, construction and gardening machinery. We are aware that the source of our success is in our very professional and diverse employees and their relationship with John Deere, with our products and prospects. That is why we are investing in our people and our technology like never before in our 180-year history. Here, the world’s brightest minds are tackling the world’s biggest challenges. RIGHT NOW
In accordance with the development of John Deere Polska Business Service Center office in Poznan we are currently seeking candidates for the position of:
Order Management Specialist M/F
What You’ll Do
As an Order Management Specialist, you will provide first line support to John Deere dealers through phone and a John Deere’s case management system for different kind of spare parts belongings sold to dealers in Europe and North Africa.
Support dealers with logistic information required in a timely matter
Analyze, solve and answer dealer questions and cooperate closely with our sales offices as well as our colleagues in the European Distribution Center located in Germany, Bruchsal.
Take care and follow up customer problems
Document, support and prioritize calls electronic requests from your dealers
Document product and service topics
Support and control delivery data for different delivery order types
Support our dealers during harvesting season outside normal business hours during weekend and after normal business hours
Coordinate special transports if needed between logistic providers, dealers and warehouse operation
Create and lead trainings or online trainings for our dealers
Initiate projects and/or follow to increase efficiency of the Parts Customer Support Team.
What It Takes
Communicative and friendly character who likes to solve problems
Good level of managing peaks of stress especially during harvesting periods (June-Sept)
Excellent communicator in English (verbal & written) who drives on solving problems and working in an international team environment.
Being flexible to have two workspaces. Poznań as main office and Tarnowo Podgórne being onside with other technical and training teams. (2/3 Poznań, 1/3 Tarnowo Podgórne)
Open to visit events or drive dealer events with content.
Friendly and open person with professional skill set dealing with customers
Required Education, Skills and knowledge:
Economical or Logistical Education or background.
1-2 years job experience
Some Logistical experience
Open and curious mindset finding solutions and alternatives
Ideal experience working within customer support
Interpersonal, Leadership skills:
Self -driven, strongly motivated person, highly collaborative and able to influence without authority
Experience with Servant Leadership focused on empowering team members, retaining and recruiting talents
Advanced skills in interpersonal communications, negotiation and conflict resolution
Open and proactive character being able to work in an international virtual team
Team player adjusting and organizing working hours based on operating hours to our customers
Please make sure to attach your CV & Cover Letter in English