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John Deere Contact Centre Representative in Remote within Ontario, Canada

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: Canada (CA) - Ontario - Remote within Ontario

Function: Administrative / Clerical

Title: Contact Centre Representative - 71280

Candidates applying for this position must have the proper work authorization to work in Canada to be considered for this position. Canada visa sponsorship is not available for this role.

Your Responsibilities

As a Contact Centre Representative at John Deere Financial you will provide timely and professional assistance to respond to a variety of customer inquiries. Working in a contact centre environment, you will primarily respond to inbound calls and monitor shared mailboxes. In addition, you will:

  • Provide loan, lease and Multi-Use customers with information in response to inbound questions and inquires

  • Research, resolve and respond to various levels of customer concerns

  • Provide accurate and timely payouts to customers and dealers, and support internal stakeholders

  • Handle requests for statements of accounts, release of interest letters, web self-service inquiries, account reconciliation and other administrative requests

  • Document customer interactions while abiding by applicable laws and regulations

What Skills You Need

  • Excellent verbal and written communication skills and interpersonal skills

  • Proficiency using Microsoft Office, intranet and internet functions

  • High level of attention to detail and accuracy

  • Strong organizational and time management skills

  • Ability to work effectively in a virtual team environment

  • Must be available to work shift rotation (8:30 am to 5:00 pm or 9:30 am to 6 pm)

  • This is a remote work from home position; candidates must have an appropriate from work home set-up with a stable internet connection and be able to occasionally travel to the Grimsby, Ontario office

What Makes You Stand Out

  • Experience working in a call centre environment

  • Familiarity with call centre concepts including call queues, quality and wait times

  • Understanding of loans and leases

  • Experience working in the financial services industry

  • Experience with CACs and InfoLease or similar software programs

  • Bilingual (French/English) communication skills

Education

Ideally you will have a diploma in business, administration or a related field or equivalent related work experience

In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered.

The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.

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