John Deere Technical Support Specialist, DTAC in Tarnowo Podgórne, Poland
There are 7 billion people on this planet. And by 2050, there will be 2 billion more...many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 180-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.
John Deere is one of the world´s biggest producers of agricultural machinery and one of the most important in the area of golf and turf equipment. Our name represents high quality, reliability and innovation.
As the leading AG technology provider and worldwide tractor market leader it is our aim and mission to provide fist class technical support for our customers and dealer organization. Our goal is to assure maximum level of uptime and productivity for our end customer.
To exceed customer expectation we expand our service capacity in a Business Service Center in Poland. Therefore, the European Tractor DTAC (Dealer Technical Assistance Center) is looking for smart and creative talents:
Technical Support Specialist (m/f)
(DTAC Technical Support Specialist for Tractors)
Workplace: Tarnowo Podgorne
As a DTAC TSS (Technical Support Specialist) your mission is to maximize uptime of our customer`s tractor fleets. Your task is to support our worldwide dealer organization for technical inquires, deliver technical services and monitor upcoming issues. You are part of an integrated network and will support the Problem Resolution Process as an interface between dealer and production / engineering.
University degree in mechanical engineering, agricultural engineering or equivalent
A solid knowledge of farming practices or a farming background would be beneficial
Proficient communication and moderation skills, team player attitudes in a multicultural environment
Ability to deal with challenging situations facing distributors and end customers while preserving relationships and company interests
Capability of precise technical writing
You have good analytical, conceptual and process-related skills
You demonstrate a distinctive solution orientation, while quality and pragmatism are not mutually exclusive for you
Fluent English skills with an excellent faculty of expression in word and writing
Experience in using the PC and the common computer systems (MS-Office)
Readiness and willingness for flexible work hours and international travel (<25%)
This makes you stand out:
Professional experience within different functional areas of the tractor like: mechanics, hydraulics, electrics/electronics
Experience in related areas of agriculture
High degree of self-initiative / self-motivation as well as structured thinking
Independent and solution-oriented way of working / thinking
Additional languages - e.g. German, French, Spanish, Italian, Turkish, Portuguese
Excellent analytical skills
Experience in conflict resolution
Capability to act in and lead teams in a multidisciplinary environment
What you’ll get:
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the great team environment, the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
In addition, John Deere is offering:
Stable employment with great atmosphere and ethical corporate culture
Labour contract with attractive benefit package
Flexible working hours
Modern and comfortable office area in Tarnowo Podgórne
All tools needed for realization of business goals
We are looking for fast thinking players to join our company. So, if you're looking for a place to work that values innovation, leadership and creativity, please apply online.