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John Deere Machine Support Specialist in Waterloo, Iowa

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Primary Location: United States (US) - Iowa - Waterloo

Function: Customer & Product Support

Title: Machine Support Specialist - 94569

Onsite/Remote: Partial Remote Position

Your Responsibilities

As a Machine Support Specialist for John Deere Waterloo Works located in Waterloo, IL, you will:

  • Complete and document all relevant DTAC case communication within the CCMS system

  • Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to assist with emerging issue detection and Machine Health goals

  • Utilize virtual tools to communicate with dealers and other stakeholders to efficiently resolve technical issues

  • Lead and participate in collaborative training events to improve individual and team knowledge levels

VISA Sponsorship is NOT Available for this position

What Skills You Need


  • Demonstrated professional communication skills with proven results both written and verbal

  • Ability to work in a fast-paced environment and with metric driven results

  • Demonstrated commitment to lifelong learning with the ability to understand complex systems

  • Proven results demonstrating the ability to work collaboratively both in person and virtually

  • Commitment to paying attention to detail and accuracy

  • Ability to maintain positive outlook within a fast-paced work environment

  • Willingness to travel up to 10% of time to provide problem resolution on complex issues, provide and/or receive training

What Makes You Stand Out (Desired skills/experiences)

  • Experience working with CAN Communication Systems on vehicles.

  • Experience with diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment

  • Experience with John Deere 7R, 8R, and 9R tractors

  • Experience in A&CS software systems such as Service ADVISOR™, Parts ADVISOR™, EID, CCMS, TIP Tool, and Tableau Dashboards

  • Demonstrated ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures

  • Experience with technical instruction and influencing without authority


Ideally you will have a degree or equivalent related work experience in the following:

  • 2 or 4 year Degree in any technical, software, business or other related fields.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

  • Flexible work arrangements

  • Highly competitive base pay and performance bonuses

  • Savings & Retirement benefits (401K and Defined Benefit Pension)

  • Healthcare benefits with a generous company contribution in the Health Savings Account

  • Adoption assistance

  • Employee Assistance Programs

  • Tuition assistance

  • Fitness subsidies and on-site gyms at specific Deere locations

  • Charitable contribution match

  • Employee Purchase Plan & numerous discount programs for personal use

Click Here ( to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.